Owen Cleaners has created this privacy policy to demonstrate our commitment to your privacy and the protection of your confidential information. We will be providing email services to our customers through two third party companies.  Both are also dedicated to the protection of your privacy.  We have in place today technology that allows us to contact you via email in two separate ways.

Service Related Emails
To update you on service related events, we will use our new point-of-sale (POS) software to contact you directly via email.  But such contacts will only occur if you provide us with your email address to keep on file within our POS system.  By having your email address on file with us, you will be able to log in to view your orders and make special requests directly via the internet.  You can also sign up to receive alerts about the status of your orders via email.  In addition, our clerks will be able to send you a quick email update in response to a special request or other inquiry.  We will work closely with our POS vendor, Westgate Software, in order to maintain the highest levels of security of your confidential information.  Our POS software is developed using state-of-the-art technology and the entire system that maintains your confidential information is hosted within a high security data center.   

Promotional Related Emails
Customers can also subscribe via our website to our promotional email database that is maintained by a company called ExactTarget.  Owen Cleaners has entered into an agreement with this company to use its web-based software for the purpose of sending web coupons and other marketing related emails on a very limited basis to our customers who subscribe to the service.  ExactTarget requires that we abide by their very stringent anti-spam policies.  For this reason, customers always have the option to unsubscribe from the service at any time.  A link to unsubscribe is provided at the bottom of any email sent by us via the ExactTarget service.

How did we get your email address?
Owen Cleaners will normally only receive your email address when you provide it to us either in person, via our website or by telephone or mail service.  We may sometimes ask for email addresses of customers when they stop into one of our locations or via some other communications with them. We promise to keep your email address private and agree to use it only for email based communications about our services and promotions.  Customers do not have to sign up for the promotional related emails in order to maintain their email address and other confidential information within our POS software.  You always have the right to choose what type of email communications you would like to receive from us.

How do we protect your privacy?
Owen Cleaners and its two third party vendors will use strict security measures to protect against the loss, misuse and alteration of your confidential data.

Will your information ever be shared, sold or rented?
Neither Owen Cleaners nor its two technology partners will ever share, sell, or otherwise release individual personal information without your prior written permission or unless ordered to do so by a court of law. Information submitted to us is only available to employees and agents of Owen Cleaners and our two third party vendors.  Data that you provide to us is the property of Owen Cleaners and cannot be used by any other company without our prior permission.

How can you stop receiving email from our system?
As mentioned above, promotional emails sent via ExactTarget will always provide a link at the bottom for you to unsubscribe from the service.  If you continue to receive unwanted emails sent by the ExactTarget system, please forward a copy of the email with your comments to abuse@exacttarget.com.  Service related emails can be turned off or limited by logging in to your account online from our website or by simply contacting Owen Cleaners directly.  You can call our main business office (270) 554-3209 or you can send us an email with your request at contactus@owencleaners.com.